FAQ
Find answers to your questions here
What types of products do you offer for babies?
We offer a wide range of baby products, including accessories, educational toys, nursery items, and personalized products with the baby's name. All our items are selected for their safety and quality.
How can I place an order on your website?
To place an order, simply browse our website, select the desired products, add them to your cart, and follow the payment steps. Once your order is confirmed, you will receive a confirmation email with your order details.
What payment methods are accepted?
We accept several payment methods, including credit cards and PayPal. All transactions are secure.
Do you offer international delivery?
No. We currently only offer delivery within the province of Quebec.
What are the delivery times?
Delivery times vary depending on your location. Generally, orders are delivered within 7 to 15 business days.
Can I track my order?
Yes, once your order has been shipped, you will receive a tracking number by email so you can follow the delivery progress in real time. You can find the order tracking link in our main menu.
Can I modify or cancel my order after I've placed it?
If you wish to modify or cancel your order, we advise you to contact us as soon as possible. We will do our best to accommodate your request, but once the order has been shipped, it will be difficult to modify it.
How can I contact your customer service?
You can contact us by email at info@lylyshop.ca or by using the contact form available in the footer of our website.
Our team usually responds within 24 to 48 hours.